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Policies

Refund Policy

At Dermaesthetics, customer satisfaction is very important to us. While we maintain a no-refund policy due to the nature of our products, we are committed to ensuring you have a positive experience.

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If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will work with you to resolve the issue, which may include a replacement or store credit.

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We encourage you to review product descriptions carefully before purchasing and contact us with any questions to ensure your selections meet your needs. Thank you for understanding and supporting our policy.

Shipping Policy

We strive to deliver your orders promptly and efficiently.

Processing Time: All orders are processed and shipped within 48 hours (excluding weekends and holidays).


Shipping Costs:

  • Free shipping is available for orders over $150.

  • A flat shipping rate applies to orders under $150.

  • Shipping Areas: We currently ship exclusively within Canada.

  • Local Pickup: Free local pickup is available for those in the area. You will receive an email notification once your order is ready for pickup, along with detailed instructions.


If you have any specific delivery requests, feel free to contact us before placing your order.

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Privacy Policy

Your privacy is a top priority at Dermaesthetics. We collect only the information necessary to process your orders, communicate with you, and enhance your shopping experience.

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Information We Collect:

  • Contact information (e.g., name, email address, shipping address).

  • Payment details, securely processed through our trusted payment provider.

  • How We Use Your Information:

  • To fulfill your orders and provide updates on your purchase.

  • To improve our website and customer service.

  • To send you exclusive offers and updates.


We will never sell or share your information with third parties unless required by law. For any questions or concerns regarding our privacy practices, please contact us.

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